Conditions of Use

TERMS AND CONDITIONS


PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE YOU ARE PLACING THE ORDER BY USING QUEENS COUTURE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND WITH THE SAME AS BELOW.

These terms and conditions set out the basis on which you can use our online website (www.queenscouture.in), Customer Support and Stores to place orders for items from Misha enterprises. All payments would be made in favor of Misha enterprises. By ordering/purchasing goods from www.queenscouture.in, it is implied that you have understood and accepted the mentioned terms.
We may contact you for marketing purposes by email, messages and calls with our upcoming product offers.


PRIVACY


Please review our Privacy Policy, which also governs your visit to www.queenscouture.in , to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit www.queenscouture.in or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electonically. We will communicate with you by e-mail or posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


COPYRIGHT


All content included in this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.queenscouture.in or its content suppliers. The compilation of all content on this site is the exclusive property of www.queenscouture.in . All software used on this site is the property of www.queenscouture.in or its software suppliers.


ORDER PROCESS


Once you have found a product you want to buy, select your size and click on the 'ADD TO CART’ option *Please note that the measurements would carry 2 size alterations options:-
a) Standard Measurement & b) Custom Measurements
a) Standard Measurement :-
# As per your requested Chest Size measurement, the Waist & Hip measurement will be automatically calculated for alteration .
# Product delivery time frame is minimized in Standard measurement option & we can try to get the product dispatched as per the estimated dispatched date on our website.
b) Custom Measurement option :-
# Under Custom measurement option, product dispatched date will be extended to 4-5 days.
# Estimated Dispatch date will be calculated on receiving measurement details from you.
# Custom Measurement will help give a perfect fit of the product.
# Please do mention whether the forwarded measurement is Regular FIT OR Comfort FIT.
1. Regular Fit - Garments will be tailored exactly as per provided measurements. 2. Comfort Fit - Garments will be tailored with +2 inch or +5 cm loosening (whichever unit is selected).
Review the items in your shopping cart by clicking the 'SHOPPING CART' icon at the top right of the page. You can use the 'DELETE' link next to Subtotal column to delete items from your shopping cart as well.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.
Ensure that you enter a correct email address after which, we would send you an order acknowledgement email and order update email(s).
The contract will be formed at the place of dispatch of the products.

PAYMENT

We accept all major credit cards / debit cards and through Paypal.

For International transaction
PAY PAL payment portal
Pay via your Credit/Debit card (Visa/Master Card/ American Express/ Diner)
For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.

SHIPPING & DELIVERY

We ship to any IN address as well as provide International Shipping almost all over the world. Please see our Shipping Policy for the country list and prices.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as seperate orders. We cannot ship to post office box addresses and take no responsibility for non delivery of orders in case the delivery address includes P.O. Box details in any part of form.
You can track the package through the order tracking facility. If the package status is shown as undeliverable please call customer service and quote your tracking number to trace your package.
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict when they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on a case to case basis. Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller's, control, but are determined by your local government.


CANCELLATION

You may cancel an order within 12 hours after placing it. No cancellations beyond 12 hours will be entertained barring extenuating circumstances
Any accepted cancellation beyond 12 hours will be exclusively at the discretion of www.queenscouture.in & refund would only in the form of credit voucher code
You can email us at www.queenscouture.in for any cancellation request. Cancellation requests are not accepted through phone or online chat services.
Products ordered during our Annual sale cannot be cancelled once an order is placed.

FABRIC, EMBROIDERY, FIT & FINISH QUALITY

We are a brand name and we pride ourselves in giving the best quality products. So you can be rest assured that the quality of the products received and it will definitely surpass your expectations.
Most of the products listed on the website are clicked under Professional Photo Shoot studio lights & there might be a slight variation in terms of colour when the actual product is delivered.
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

COLORS

We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor. We cannot guarantee that your monitor display of any color will be accurate. Reds and blues tend to run.

ORDER DELAY / CANCELLATIONS DUE TO DELAY

Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval on this matter. This may result in your order getting delayed.
Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for these measurements to be re-checked may delay an order.
At any point in time, during the garment construction process it cannot be canceled.

RETURN EXCHANGE POLICIES

Queens couture puts in passion and efforts into every order it undertakes. Because all our orders are customized to your body type and taste, we cannot cancel what has been ordered.
Every outfit goes through stringent quality check before it is packed, Therefore it is unlikely that the outfit is damaged or defective in any way.

REFUNDS

A cancelled order within 12 hours will result in a credit voucher code for future purchase OR refund in your bank account & Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
During peak periods such as Sales or Festive periods, processing returns may be slightly delayed.
At no point of time, we would issue refunds, more than the product value.